Shipping FAQs

Where do you ship beef?

We ship beef from California to the continental United States. At this time, we do not ship to Alaska, Hawaii, or internationally. Local pickup and delivery is available.

A physical address is required for carriers (UPS and FedEx). We cannot ship to P.O. Boxes or APO addresses.

When do you ship?

We ship on Mondays and/or Tuesdays but no later than Wednesdays each week to ensure delivery by end of week. Exclusions apply for holidays, weather delays and other unforeseen events.

Orders placed after weekly shipping days are shipping on the next Monday/Tuesday.

How is beef packaged and shipped?

All of our wagyu beef is individually vacuum sealed and flash frozen at a local USDA inspected, artisanal butcher shop. Your wagyu beef order is hand packed in an insulated and recyclable shipping box with dry ice and/or cold packs for delivery.  

How will my beef arrive? Is it frozen?

Your beef will arrive frozen, partially frozen or below refrigerator temperature. Beef should be placed in freezer or refrigerator immediately upon delivery. 

We recommend an order minimum of at least 5 pounds to ensure optimal frozen packaging, shipment and delivery.

My beef is partially defrosted. Can I still refreeze it?

Yes, as long as beef is partially frozen and at least refrigerator cold (below 40 degrees F internal temp) it is safe to refreeze.

Please refer to food safety guidelines when handling, cooking and serving beef.

How can I track my order?

You will receive an email confirming your order was placed and shipped. A tracking number will be sent when your order is processed that can be referenced for expected delivery by carrier. The billing customer is responsible for ensuring that the recipient will be available for delivery. It is highly recommended you monitor the package to ensure that it can be received by you or your designated recipient. Southern Cross Ranch is not responsible for damage to the products if recipient is not available to accept the shipment at time of delivery. We ship without required signature to ensure your product arrives in a timely manner. 

How do I handle dry ice?

Dry ice will be contained in a labeled bag in the shipping box. Occasionally during shipment, dry ice will shift and fall out of the bag. Be careful while unpacking your box, and be sure to use cloth or leather gloves to handle any dry ice that has not sublimated.

Safe handling tips:

Dispose of unneeded dry ice by letting the unused portion sublimate in a well-ventilated area. Please be sure that you do not leave this in a public area or area where it can be accessed by children or pets.

You should never dispose of dry ice in a sink, toilet or other device. This can destroy the structure because of the temperature difference.

Do not place dry ice on a tiled or solid surface counter top as the extreme cold will cause damage.

Do not dispose of dry ice in the trash or garbage.

How do you recommend thawing the beef?

The best way to thaw your beef is in the refrigerator for 24-48 hours. In a hurry? Submerge the vacuum-sealed package in cold water for 2-3 hours. Once thawed, return to refrigerator until ready to prepare.

Once thawed, items such as ground meat and stew meat should remain safe and good quality for an additional day or two before cooking.  Steaks and roasts should remain safe and good quality for 3 to 5 days.

Vacuum sealed products can safely be refrozen as long as they have remained refrigerated and have not been thawed for more than a day. 

We never recommend thawing beef in the microwave

Shipping Notes:

Southern Cross Ranch makes every attempt to fulfill orders based on customer requested shipping and delivery date. However, holidays, weather and unforeseen circumstances can force exceptions to deliveries. Important shipping notes to keep in mind:

All shipments require a street address deliverable by UPS or FedEx. We cannot deliver to PO Boxes.

Southern Cross Ranch is not responsible for incorrect or incomplete shipping addresses.

Southern Cross Ranch is not responsible for shipment delays caused by weather conditions or unforeseen circumstances.

Beef may arrive partially frozen or cool to the touch. Both are safe to refreeze as long as internal temperatures are below 40 degrees F per USDA guidelines.

When sending gifts, be sure to double check recipient’s address and availability to receive a perishable product.

Handle Dry Ice with extreme care. Review dry ice handling tips.

Changes to your order can be made at any time prior to shipping date. If your order has shipped, we are not able to alter the delivery and the order cannot be cancelled as it is perishable.